If you have any questions regarding the program or are having problems with the entry of your rebate, please check out our Frequently Asked Questions page. Our Customer Service Representatives are available Mon-Fri between the hours of 10:00AM to 6:00PM CST.
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Carrier Expert Central:
|You must upload a copy of any documents that are required to process your claim within 3 business days from the date the claim was submitted or your claim will be cancelled. Invoices MUST match the information entered on the claim and at a minimum include consumer name, models purchased, rebate amount, and indicate the rebate amount was deducted from the sale price. Maximum file size is 5 MB. The following file formats are accepted: bmp, doc, docx, gif, jpg, pdf, png, ppt, pptx, rtf, tiff, tif, xps.
For your convenience, you may fax a copy of the invoice to 877-553-9436. Faxed invoices cannot be stored or accessed on the website and must include the confirmation number on the submission in order to match it to your claim. Faxed invoices that do not include a confirmation number will not be processed. Uploaded invoices are available to you as a logged in user, faxes are not, therefore submitting your invoice via the upload feature is the recommended method.