If you have any questions regarding the program or are having problems with the entry of your rebate, please check out our Frequently Asked Questions page. Our Customer Service Representatives are available Mon-Fri between the hours of 10:00AM to 6:00PM CST.


Rebate Headquarters:

Carrier Expert Central:

Please provide the following information with your question/comments to assist on your inquiry - Dealer HVAC number, Sales Reps Name, Promotion type (ex.  Instant, Homeowners, Finance, etc) , Model Numbers, Serial Numbers, Sale Date, Install Date, Customer Name and Mailing Address

Please provide a screenshot if an error message was received.

You must upload a copy of any documents that are required to process your claim within 3 business days from the date the claim was submitted or your claim will be cancelled. Invoices MUST match the information entered on the claim and at a minimum include consumer name, models purchased, rebate amount, and indicate the rebate amount was deducted from the sale price. Maximum file size is 5 MB.  The following file formats are accepted: bmp, doc, docx, gif, jpg, pdf, png, ppt, pptx, rtf, tiff, tif, xps.

For your convenience, you may fax a copy of the invoice to 877-553-9436. Faxed invoices cannot be stored or accessed on the website and must include the confirmation number on the submission in order to match it to your claim. Faxed invoices that do not include a confirmation number will not be processed. Uploaded invoices are available to you as a logged in user, faxes are not, therefore submitting your invoice via the upload feature is the recommended method.

Upload Required

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Step 1: Dealer Information

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The dealership HVACpartners' ID number, sale date, and installation date are required to process your rebate. If you feel you entered the correct dealership HVACPartners ID number and still do not show the correct dealer, please contact your Dealer for help.

* Required fields


Step 2: Product Information

Select the product category, model number, and serial number for each product and click ADD TO LIST.  Repeat these steps if you are entering multiple products.  If you added a product in error, click the red ‘X’ icon next to the products to remove them from the Claimed Products list. Once you've entered all product information click NEXT in the lower right hand corner to continue.

    Click the red 'X' next to the products above to remove them from the list.
    When finished adding products, click Next

    Step 3: Customer Information

    Please provide your information to ensure your rebate is processed and sent to the correct address.  Please include your email address to receive your rebate confirmation number.

    * Required fields.

    Step 4: Claim Summary

    If the rebate amount is correct, please review your contact information and submit your claim.  If this is incorrect, please use the navigation buttons below to go back and update your rebate information, or contact your dealer for help.

    Dealership Name

    City, State

    HVACpartners ID

    Sales Person

    Sale Date

    Install Date

    Total Sale

    Invoice # / Job #

    Customer Information


    Product Category Model Number Serial Number

    Step 5: Processing claim...

    Step 6: Confirmation


    Dealership Name:

    City, State:

    HVACpartners ID

    Sales Person:

    Sale Date:

    Install Date:

    Total Sale

    Invoice # / Job #:

    Customer Information


    Product Category Model Number Serial Number