What is the offer?

The Cool Cash promotion is designed to promote sales of Carrier systems in the residential add-on and replacement market. The promotion offers the homeowner a rebate for a qualifying Carrier system or a qualifying unit and control. This offer is not valid with any other Carrier factory-sponsored rebates.

May I split the rebate with another person?

No. Rebates will only be issued to one person because the rebate is a deduction from the original sale total.

May I use this rebate for commercial business or multi-family homes?

No. The Carrier Cool Cash promotion is designed for residential replacement or add-on systems only.

Can I have more than one rebate?

Yes. In fact, you must claim each SYSTEM separately, even if sold to the same homeowner/as part of a single sale.

I sold a system before the rebate period began. Can I still offer the rebate?

No. Only Carrier systems or units purchased and installed within the promotion's published date parameters are eligible.

I installed a Carrier system in a newly constructed home. Is that system eligible for the Cool Cash rebate?

No. Only Carrier systems sold as a replacement for an existing system or as an add-on to an existing home qualify.

What does "installation date" mean - how is it defined?

The installation date is the date that the installation of the Carrier system is completed.

Why do I have to wait until the product is installed to submit a claim?

The claiming process requires the entry of the serial numbers of the equipment installed. By waiting until the product is installed, you are able to enter all information required for the rebate process.

May I use another rebate with the Cool Cash offer?

This offer is not good with any other factory-sponsored rebate with the exception of the New Dealer Finance Incentive.

If the system I am selling is eligible for a Cool Cash rebate, can I still finance its purchase with Wells Fargo?

Yes, but only one program rebate per sale may be claimed.

What products qualify for the Cool Cash rebate?

Please refer to the program guidelines which are published prior to the start of each sales period and available on this website.

I sold an air conditioner before the promotion start date and a furnace during the promotion. Which products qualify?

A rebate cannot be given for the air conditioner because it was purchased prior to the promotion start date. However, assuming that the furnace is a qualifying product, it may qualify for a unit rebate.

I sold a product that doesn’t qualify for the system rebate (wrong control, wrong air conditioner, etc.). Can I still offer a rebate?

You may still qualify for a unit-only rebate. Check the program guidelines for more information.

How do I submit a claim?

A customer doesn’t have to do anything but purchase through a qualifying dealer. You, the dealer, must submit a claim on this claiming site and upload the invoice showing the Cool Cash rebate deducted from the sale amount. Dealers are reimbursed via credit from their distributor.

How long will it take for me to receive my reimbursement?

The homeowner should receive an instant rebate off invoice. Dealers will receive a credit from distribution based on the cadence established between them.

How do I find a qualifying dealer?

You can find a qualifying dealer by visiting the Carrier Dealer Locator at www.carrier.com or by calling Carrier Consumer Relations at 1-800-CARRIER.

What if the dealer doesn't know about the rebate or they don't offer the rebate?

The Carrier Cool Cash promotion is available from participating dealers only. Therefore, it is important that you refer to www.carrier.com or Carrier Consumer Relations for a participating dealer if the rebate is important to you and your decision to purchase new equipment.

The Carrier Dealer Locator shows various icons next to the name of the dealer. What is the difference between a Cool Cash participating dealer, a Factory Authorized Dealer, and a Carrier Distinguished Dealer?

A Cool Cash participating dealer is a dealer who has elected to participate in the Cool Cash promotion.

A Factory Authorized Dealer has met Carrier's stringent requirements for training and customer service and is granted the right by Carrier to use the name "Factory Authorized Dealer". A Factory Authorized Dealer may or may not be a participating Cool Cash dealer.

A Carrier Distinguished Dealer is a recipient of Carrier's prestigious award given in recognition of their overall business excellence. Oftentimes a Carrier Distinguished Dealer will use the award to advertise and promote their business. A Carrier Distinguished Dealer may or may not be a participating Cool Cash dealer.

Where can I get more information about the Cool Cash promotion?

You can get more information about the rebate through your Carrier Dealer, the Carrier web site, www.carrier.com or Carrier Consumer Relations at 1-800-CARRIER.

What if I haven’t received a rebate?

It is possible that the dealer is not participating in the program or other offers applied that could not be combined with Cool Cash, like special financing. If a rebate does apply, the dealer is responsible to provide it at the point of sale and it should be reflected on your invoice. If you haven't received a rebate and you are sure one should have been offered, please contact Carrier Consumer Relations at 1-800-CARRIER.

What if the rebate is less (or more) than what the dealer told me it would be?

Please check your invoice carefully as your dealer should have the amount clearly listed and deducted from the sale price. Rebates are different for different equipment and equipment combinations. If the amount is inconsistent with what was offered, please contact the dealer to help you with the discrepancy. You could also contact us at Rebate Headquarters via the support page, webchat, or call (800) 236-4603 to speak with someone to help research the problem or confirm the rebate amount. Also ensure that you may not have missed a second claim as rebate calculations are only 1 system per claim form or claim process. If those things are accurate, please contact Rebate Headquarters for assistance or explanation at 1-800-236-4603.

What if I am not satisfied with the purchase?

If you are not satisfied with your purchase, please contact the Carrier dealer who installed your Carrier system. If, after contacting your dealer you still are not satisfied, contact Carrier Consumer Relations at 1-800-CARRIER.

Who do I call if I have problems with my Carrier system?

Your first point of contact is your Carrier dealer. Your next point of contact is Carrier Consumer Relations at 1-800-CARRIER.

What if I gave the call center the wrong information?

Call (800) 236-4603 to speak with a customer service representative to resolve the issue.

Is my personal information safe/private?

This program involves the collection of various types of consumer information. By participating in the Carrier Cool Cash promotion, you understand and acknowledge that Carrier collects the consumer information for, among other things, market research studies and reports. Carrier will not provide it to any third party for solicitation purposes. For more information, see Carrier's Privacy Policy, available on the web at www.carrier.com.

What is “chat with rebate headquarters” help?

During regular business hours you can communicate live through "web chat" with a Rebate Headquarters Representative. This one-to-one connection is a quick and easy way to ask questions about your rebate or the website in general. Web Chat operates through a small pop-up window, so be sure to disable your pop-up blocker, or change your internet security settings to make this site "trusted". The "Chat online help" button is located on most of the web pages within this website. Simply click this button to start a live text-based chat session with a Rebate Headquarters Representative. A green button indicates that a Customer Care Representative is ready to assist you. A yellow button indicates that all Customer Care Representatives supporting Web Chat are currently busy. A red button indicates that Customer Care is not staffed at that time. Please note that Web Chat is supported from 10 am to 6 pm, Central Time, Monday through Friday.