The Cool Cash promotion is designed to promote sales of Carrier systems in the residential add-on and replacement market. The promotion offers the homeowner a rebate for a qualifying Carrier system or a qualifying unit and control. This offer is not valid with any other Carrier factory-sponsored rebates. Your Carrier dealer may provide additional offers at the local level such as financing, service agreements or added rebates. Ask your Carrier dealer for more information.
May I split the rebate with another person?
No. Rebates will only be issued to one person because the rebate is a deduction from the original sale total.
May I use this rebate for my commercial business or multi-family home?
No. The Carrier Cool Cash promotion is designed for residential replacement or add-on systems only.
Can I have more than one rebate?
Yes, however you can only have more than one rebate if you have more than one system installed in your home. Multiple rebates are allowed as long as the equipment or combination of equipment qualifies.
I bought my system before the rebate period began. Can I still receive the rebate?
No. Only Carrier systems or units purchased and installed within the promotion's published date parameters are eligible. Please contact your dealer to ensure your purchase happens within the program’s sale date parameter so the rebate can be applied.
I purchased a new home that came with a Carrier system. Is that system eligible for the Cool Cash rebate?
No. Only Carrier systems sold as a replacement for an existing system or as an add-on to an existing home qualify.
I am buying a system for a vacation home that I don't live in during the time of the promotion. Can I wait until after the promotion to have the system installed?
No. Only Carrier systems or units bought and installed between eligible program dates are eligible for a rebate. There is a separate date parameter for both the sale date and install date, therefore your system needs to be installed prior to the install date deadline and claimed within the program timeframe in order for a rebate to be applied.
What does "installation date" mean - how is it defined?
The installation date is the date that the installation of the Carrier system is completed. Upon the completed installation, the dealer should give you an invoice for the work and equipment. The invoice should clearly reflect any rebate applied to the sale price.
Why do I have to wait until the product is installed to claim my rebate?
By waiting until the product is installed to claim your rebate, you are assured that the work has been completed to your satisfaction.
I just moved or I am moving from the home where the installation was completed. Can I still get the rebate?
Yes of course. All rebates are given by the dealer and deducted from your sale total. Be sure to tell your dealer that your primary address is going to be different than the location where the equipment was installed.
I don't live at the same place where the system was installed (second home). Will that be a problem?
No problem at all. All rebates are given by the dealer and deducted from your sale total. Be sure to tell your dealer that your primary address is different than the location where the unit was installed.
Can you send the rebate to someone else?
No. Rebates may only be given to the person who made the purchase of the Carrier system.
May I use another rebate with the Cool Cash offer?
This offer is not good with any other factory-sponsored rebate. Your local dealer may provide additional offers such as financing, service agreements, added rebates, etc.
If the system I want to buy is eligible for a Cool Cash rebate, can I still finance its purchase with Wells Fargo (if my dealer offers Wells Fargo financing)?
Yes. Check with your Carrier dealer for more details or contact Carrier Consumer Relations at 1-800-CARRIER.
What products qualify for the Cool Cash rebate?
Please contact a Carrier dealer for more information on what products or product combinations qualify or call Carrier Consumer Relations at 1-800-CARRIER to find a dealer near you.
I purchased an air conditioner before the promotion start date and a furnace during the promotion. What products qualify?
A rebate cannot be given for the air conditioner because it was purchased prior to the promotion start date. However, assuming that the furnace is a qualifying product and it was purchased with a control, it may qualify for a unit rebate.
I bought a product that doesn’t qualify for the system rebate (wrong control, wrong air conditioner, etc.). Can I still get a rebate?
You may still qualify for a unit-only rebate. Check with your dealer for more information.
A customer doesn’t have to do anything but purchase through a qualifying dealer. The dealer should provide you any qualifying rebate on your invoice and deduct it from your sale amount. The dealer then submits the rebate information to Carrier on your behalf to be reimbursed for the rebate given to you.
How long will it take for me to receive my rebate?
You should receive your rebate immediately from your dealer. It should be deducted from your sale amount and should be clearly identified on your invoice/receipt.
How do I find a qualifying dealer?
You can find a qualifying dealer by visiting the Carrier Dealer Locator at www.carrier.com or by calling Carrier Consumer Relations at 1-800-CARRIER.
What if the dealer doesn't know about the rebate or they don't offer the rebate?
The Carrier Cool Cash promotion is available from participating dealers only. Therefore, it is important that you refer to www.carrier.com or Carrier Consumer Relations for a participating dealer if the rebate is important to you and your decision to purchase new equipment.
The Carrier Dealer Locator shows various icons next to the name of the dealer. What is the difference between a Cool Cash participating dealer, a Factory Authorized Dealer, and a Carrier Distinguished Dealer?
A Cool Cash participating dealer is a dealer who has elected to participate in the Cool Cash promotion.
A Factory Authorized Dealer has met Carrier's stringent requirements for training and customer service and is granted the right by Carrier to use the name "Factory Authorized Dealer". A Factory Authorized Dealer may or may not be a participating Cool Cash dealer.
A Carrier Distinguished Dealer is a recipient of Carrier's prestigious award given in recognition of their overall business excellence. Oftentimes a Carrier Distinguished Dealer will use the award to advertise and promote their business. A Carrier Distinguished Dealer may or may not be a participating Cool Cash dealer.
Where can I get more information about the Cool Cash promotion?
You can get more information about the rebate through your Carrier Dealer, the Carrier web site, www.carrier.com or Carrier Consumer Relations at 1-800-CARRIER.
What if I haven’t received a rebate?
It is possible that the dealer is not participating in the program or other offers applied that could not be combined with Cool Cash, like special financing. If a rebate does apply, the dealer is responsible to provide it at the point of sale and it should be reflected on your invoice. If you haven't received a rebate and you are sure one should have been offered, please contact Carrier Consumer Relations at 1-800-CARRIER.
What if the wrong name is on the rebate confirmation I received?
Contact us at Rebate Headquarters via the support page, webchat, or call (800) 236-4603 to speak with someone to help research the problem and/or have your name updated, or contact the dealer listed on the confirmation email to get more information.
What if the rebate is less (or more) than what the dealer told me it would be?
Please check your invoice carefully as your dealer should have the amount clearly listed and deducted from the sale price. Rebates are different for different equipment and equipment combinations. If the amount is inconsistent with what was offered, please contact the dealer to help you with the discrepancy. You could also contact us at Rebate Headquarters via the support page, webchat, or call (800) 236-4603 to speak with someone to help research the problem or confirm the rebate amount. Also ensure that you may not have missed a second claim as rebate calculations are only 1 system per claim form or claim process. If those things are accurate, please contact Rebate Headquarters for assistance or explanation at 1-800-236-4603.
What if I am not satisfied with the purchase?
If you are not satisfied with your purchase, please contact the Carrier dealer who installed your Carrier system. If, after contacting your dealer you still are not satisfied, contact Carrier Consumer Relations at 1-800-CARRIER.
Who do I call if I have problems with my Carrier system?
Your first point of contact is your Carrier dealer. Your next point of contact is Carrier Consumer Relations at 1-800-CARRIER.
What if I gave the call center the wrong information?
Call (800) 236-4603 to speak with a customer service representative to resolve the issue.
What if I don't want to give my address information?
Ideally your installation address is important information for Carrier to report and track equipment for warranty, registration and validation if anything were to go wrong. Information submitted during the claiming process is NOT SHARED with any institution for monetary gain. With that said, if you do not want to share that information you don’t have to. Please contact Rebate Headquarters for an alternative solution.
Is my personal information safe/private?
What is “chat with rebate headquarters” help?
During regular business hours you can communicate live through "web chat" with a Rebate Headquarters Representative. This one-to-one connection is a quick and easy way to ask questions about your rebate or the website in general. Web Chat operates through a small pop-up window, so be sure to disable your pop-up blocker, or change your internet security settings to make this site "trusted". The "Chat online help" button is located on most of the web pages within this website. Simply click this button to start a live text-based chat session with a Rebate Headquarters Representative. A green button indicates that a Customer Care Representative is ready to assist you. A yellow button indicates that all Customer Care Representatives supporting Web Chat are currently busy. A red button indicates that Customer Care is not staffed at that time. Please note that Web Chat is supported from 10 am to 6 pm, Central Time, Monday through Friday.
|You must upload a copy of any documents that are required to process your claim within 3 business days from the date the claim was submitted or your claim will be cancelled. Invoices MUST match the information entered on the claim and at a minimum include consumer name, models purchased, rebate amount, and indicate the rebate amount was deducted from the sale price. Maximum file size is 5 MB. The following file formats are accepted: bmp, doc, docx, gif, jpg, pdf, png, ppt, pptx, rtf, tiff, tif, xps.
For your convenience, you may fax a copy of the invoice to 877-553-9436. Faxed invoices cannot be stored or accessed on the website and must include the confirmation number on the submission in order to match it to your claim. Faxed invoices that do not include a confirmation number will not be processed. Uploaded invoices are available to you as a logged in user, faxes are not, therefore submitting your invoice via the upload feature is the recommended method.